Refund and Returns Policy

Returns and Exchanges

Because our products are custom-made upon order, we do not accept returns or exchanges due to:

  • Change of mind

  • Buyer’s remorse

  • Incorrect size selected by the customer

  • Preference changes after purchase

Please review product descriptions and sizing information carefully before placing an order.

Damaged, Defective, or Incorrect Items

If you receive a product that is:

  • Damaged

  • Defective

  • Misprinted

  • Incorrect compared to your order

please contact support@pepocro.com within 14 days of delivery.

Include:

  • Your order number

  • A description of the issue

  • Clear photos showing the problem

Refunds and Replacements

Approved claims may qualify for:

  • A replacement product

  • A refund

  • Store credit

The resolution method will be determined based on the specific circumstances of the claim.

Late or Missing Refunds

If a refund has been approved, processing times may vary depending on your payment provider and financial institution.

Contact

For return and refund inquiries:

support@pepocro.com